What is Cultural Competency? "Cultural competency means being aware of your own cultural beliefs and values and how these may be different from other cultures—including being able to learn about and honor the different cultures of those you live and work with." The three elements of cultural competence are: • attitudes. • skills. • knowledge. 4 Steps to Becoming Culturally Competent • Learn About Your Culture and Biases. Many of the biases we hold are unconscious, meaning we're not aware we have them. • Actively Listen. Active listening is a useful tool for practicing cultural competency. • Show Interest Through Participation. • Seek Out Cultural Knowledge. APPROVED FOR 2 HOURS CE CREDIT --------------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

The objective of this course is to empower real estate buyer-agents with the knowledge and skills to effectively assist clients throughout the home-buying process. It aims to clarify agency relationships and fiduciary duties. It covers the use of the buyer representation agreement, providing clear guidance on how to complete and explain necessary agreements and forms. Additionally, the course outlines the steps of the purchasing journey—from property search and making offers to negotiations, inspections, appraisals, and closing—while emphasizing best practices for building buyer trust and ensuring a smooth, informed, and successful transaction. ? Understanding Agency Relationships and Fiduciary Duties ? Effective Use of Buyer Representation Agreements ? Guiding Buyers Through the Home-Buying Process APPROVED FOR 3.5 HOURS CE (includes DOS MANDATED TOPIC: 1 Hour Agency) --------------------------------------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

MLS-Touch® is a premium mobile app designed exclusively for real estate professionals to keep you connected to your MLS and clients no matter where you are. It has all the essential features you need while you're on the go, including powerful search tools, listing and showing details, property history, public records, connecting with clients and so much more. APPROVED FOR 2 HOURS CE ---------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

This course will introduce you to our new MLS system called Matrix.

You will learn how to navigate the system and setup your profile. In this beginner course you will be introduced to the Matrix dashboard and customize the market watch and Hotsheets for updates in your area. Search and share listings for emailing, texting or printing reports. How to add and manage contacts to setup an auto email.

You will also learn how to use the Action Bar for all your searching needs, including a quick CMA. We will cover the basics of Realist Tax- how to find and read a tax record.

APPROVED FOR 3 HOURS CE

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INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

This course offers agents and brokers a meticulous exploration of the intricate stages involved in residential real estate transactions. It will help realtors identify and resolve issues from the listing and/or showing stage to avoid causing delays or problems at closing.

It allows for real estate brokers and agents to provide a smooth handoff of the file to the attorney so that the customer journey can be the best one possible.

Additionally, the class provides detailed solutions and timeframes to allow brokers and agents to better understand the timelines and milestones involved with a real estate transaction from contract to closing.

Participants will gain the expertise necessary to skillfully represent their clients throughout their entire real estate transaction.

Approved for 3 NYS CE Hours

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INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit

Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

The Realtor Property Resource “RPR” Commercial platform is provided by the National Association of Realtors to successfully research properties in all 50 states with key data elements. This unique software provides data analytics on real estate market conditions and provides comprehensive commercial consumer reports that keep agents informed about the specific Real Estate market for their buyers and sellers. This class will provide agents instructional knowledge along with the benefit reasons to navigate through all of the features of the RPR program. It will include researching data, running reports, and increasing their presentation skills to better educate their client base. Approved for 2 Hours CE -------------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

Neil Garfinkel, Esq. will cover recent and important legal developments in Albany and with the Department of State as it relates to real estate licensees. In particular, Neil will cover the recent proposed and pending legislation regarding Fair Housing and Continuing Education. Approved for 1 Hour CE credit (DOS Required 1 Hour Legal update) Neil Garfinkel, Esq. ------------------------------------------------------------------ CE Credits by WEBINAR (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive webinar instructions 24 hours prior to start.

This course takes Transactions and Digital Signings to the next level. We will cover more in-depth features of Instanet including, Templates, Team Sharing, Tasks, Uploading Misc. Documents & Listing Packets to be electronically signed and so much more. We strongly recommend that you have taken Digital Signatures Using Instanet or have a basic knowledge of Instanet prior to taking this class. Approved for 2 Hours CE Credit ------------------------------------------------------------------------------------ CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

The Code of Ethics states that you shall not over price a listing just to secure the listing. It is a balance to find the right place to both market a listing and receive the listing. This course reviews agency relationships, fiduciary duties and ways to work through tax assessment data and market data to deliver the best pricing possible for potential clients. Approved for 4 Hours CE Credit Instructor: Katheryn DeClerck --------------------------------------- CE Credits by WEBINAR requires that you have both a microphone and a webcam in order to earn CE Credit Registrants will receive webinar instructions 24 hours prior to start.

Definition of Implicit & Unconscious Biases and their various types of characteristics. You will be able to identify where these biases come from and how they are ingrained in our decision making process. How to successfully confront and mitigate these biases ? Also, how to identify the effects of Unconscious and Implicit Biases in your professional and personal lives. Approved for 2 Hours CE (also satisfies DOS mandated 2 Hour Implicit Bias needed to renew license after 9/21/22) --------------------------------------------- CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

Matrix Level 2 will cover creating a MLS Listing, updating, and adding photos & documents to the listing, also the value of reverse prospecting. We will explore and learn a variety of easy ways to create a CMA in Matrix and discover the preset statistics and market reports that can be included in your listing presentation. The class will also cover advanced searches, customizing search views and you will be introduced to the speed bar for quick and easy searches. You will be introduced to the wealth of information available in Realist Tax. This is an excellent class to take after you are familiar with Matrix! APPROVED FOR 3 HOURS CE CREDIT ---------------------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.