Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

Accuracy Matters! Compliance Refresh

Feb 19, 2025
Enter office or agent identifying information only in designated fields.

NAR Settlement Reminder: No Compensation Mentions in MLS Listings

Feb 11, 2025
Reminder that per the National Association of REALTORS® (NAR) Settlement, mentions of compensation are prohibited from MLS listings. This prohibition includes remarks such as "owner requires a 1-month rental fee" in rental listings.

New OneKey® MLS Support Number Effective 2/3/25

Feb 5, 2025
Effective February 3, 2025, OneKey® MLS Customer Success and Support will be available through a single contact number

Boost Your Visibility: Add Your Photo to Matrix Today

Jan 29, 2025
Effective February 3, 2025, OneKey® MLS Customer Success and Support will be available through a single contact number, replacing the former LIBOR and HGAR direct support numbers

How Many Characters are Available in Free-form Fields like Remarks?

Jan 22, 2025
There are character counts available for each type of free-form field like remarks.

When Should I Use Both On Listing Contract Date and On Market Date?

Jan 15, 2025
Listing contract date is used to reflect the effective date on the contract and should be on every listing.

Access OneKey® MLS and Support Information

Dec 13, 2024
After completing multi-factor authentication, visit Corporate.OneKeyMLS.com.

Matrix and Tools Support Available Call AnswerLink

Dec 4, 2024
For Matrix, Realist Tax, Instanet Transaction Desk direct Phone Support

Prepare for your next phase of Stratus to Matrix™ Onboarding

Nov 20, 2024
Prepare for your next phase of Stratus to Matrix™ Onboarding: Read-only Access to Matrix!

OneKey® MLS Set to Transition to CoreLogic®'s Matrix Platform Soon

Oct 23, 2024
OneKey® multi-factor authentication is coming soon, and all OneKey® MLS Participants and Subscribers will be transitioning to CoreLogic®'s MLS Platform, Matrix

OneKey® MLS Updates Policies: Compensation Mentions Prohibited Starting August 8

Aug 7, 2024
As you know, OneKey® MLS is updating our policies and practices in alignment with the NAR Settlement.

Two New Concession Fields Now Available

Jul 31, 2024
In alignment with the National Association of REALTORS® (NAR) settlement two new optional pre-sale concession fields have been added to OneKey® MLS.

Helpful Listing Tips - Accurate Images and Attachments

Jul 24, 2024
307.1 All images, documents and Other Information that are attached to a Listing must accurately reflect only information or descriptions of the listed Property

Annual SentriLock Renewal Campaign Now Underway

Jun 5, 2024
Your SentriLock subscription unlocks secure access and accountability for your showing needs.

Adhering to the Code of Ethics, Article 3

May 14, 2024
Please be reminded that if you schedule a showing, you are only permitted to show the property during that scheduled date and time. 

Reminder: One-Day Codes are NOT Permitted

May 8, 2024
Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued

OneKey® MLS Transitioning to CoreLogic®'s MLS Platform, Matrix

May 6, 2024
OneKey® MLS Board of Managers is excited to announce that in the fourth quarter of 2024, all OneKey® MLS Participants and Subscribers will be transitioning to CoreLogic®'s MLS Platform, Matrix.

Did you know? CubiCasa Generates Listing Floor Plans

Apr 3, 2024
Scan a home's interior in five minutes or less to create a floor plan with room measurements included.

Property Condition Disclosure Act

Mar 20, 2024
The recent amendment to the Property Condition Disclosure Act took effect Wednesday, March 20, 2024.  

Did You Know?

Mar 6, 2024
OneKey® MLS recently announced the launch of MLS-Touch, your MLS on the Go for Stratus users.