Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

What to Know About Coming Soon and TOM Status

Nov 8, 2023

OneKey® MLS has provided a refresher on a few important listing statuses, to serve as a reminder for all Subscribers on how to use “Coming Soon” and “TOM” NAR-mandated statuses correctly. 

Tips For New MLS-Touch Stratus Users

Sep 27, 2023

Here are some helpful MLS-Touch user tips that will help you set up your new app-exclusive MLS on the Go account

MLS-Touch is now live for Stratus Users

Sep 13, 2023

OneKey® MLS is pleased to announce that MLS-Touch, your MLS on the GO, is now available for Stratus users.

MLS Customer Service FAQ

Sep 6, 2023

Q. What is a Coming Soon listing, and can the property be shown while it is in the Coming Soon status? 

REMINDER: Update Your Preferred Primary Contact Information

Aug 30, 2023

Beginning on August 31st, your preferred contact phone number will be publicly displayed on OneKeyMLS.com, our consumer-facing property search portal.

OneKey® MLS Rules Compliance

Aug 16, 2023

It is imperative to be compliant with OneKey® MLS Rules.

Compliance Refresh: Branding

Aug 2, 2023

307.1 - All images, documents, and Other Information that are attached to a Listing, including by link or reference, or which are otherwise submitted for publication in the MLS Compilation,

Reminder - Lockbox One Day Codes Not Available to OneKey MLS Subscribers

Jul 26, 2023

Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued to such persons to prevent their unauthorized use by any unauthorized person.

OneKey® MLS Compliance Regarding Offer Presentations

Jul 19, 2023

The Cooperating Broker or their representative has the right to participate in the presentation to the seller or lessor of any offer they secure to purchase or lease unless instructed otherwise by the seller in writing.

Compliance Refresh - 306.3 Improper Use of Data Fields

Jul 12, 2023

Public Remarks are for description purposes only, similar to what would be in an ad. 

410.8 Maintaining Security

Jul 4, 2023

Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued to such persons in order to prevent their unauthorized use by any person not so authorized

Compliance Refresh - Listing Maintenance: 311 Reporting of Closings and Status Changes

Jun 21, 2023

311.1 The Listing Participant is responsible for the timely and accurate filing of sales and closing information with the MLS.

Compliance Refresh - Listing Maintenance (Changes)

May 25, 2023

All price changes, extensions, compensation changes, withdrawals, or cancellations of any listing contract must be in writing and signed by the person(s) authorized to sell the property

Compliance Refresh - Summary of a Few of the Most Common Rule Violations

May 18, 2023

Enter a listing before midnight of the day after their Listing Date.

Compliance Refresher - 307 Accurate Images and Attachments

May 11, 2023

307.1 All images, documents and Other Information that are attached to a Listing, including by link or reference, or which are otherwise submitted for publication in the MLS Compilation

Helpful Listing Tips - 303 Mandatory Submission of Listing Agreements to the MLS

May 4, 2023

Listing Agreements that have been entered into the MLS database (per Rule 302) shall be submitted to the MLS before midnight of the day after they were entered.

Rule 306.1 Substantially Complete and Accurate Information

Apr 13, 2023

All Residential, Condo, Land and Commercial sale listings will be required to be linked to the public record in Stratus

Helpful Offer Presentation Tips

Apr 7, 2023

The Cooperating Broker or his/her representative has the right to participate in the presentation to the seller or lessor of any offer he secures to purchase or lease

Compliance Reminder - Rule 306.1

Mar 24, 2023

It is advisable when attempting to link your listings to Public Records to search

Status Definitions - What is the Difference Between Withdrawn and Canceled?

Mar 17, 2023

Withdrawn means that a Listing has been withdrawn (or is no longer Active)