Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

Helpful Listing Tip - Office Exclusives

Mar 10, 2023

Office Exclusive* Listings shall be submitted to the MLS before midnight of the day after their Listing Date

When Should TOM be Used as a Listing Status?

Mar 3, 2023

Following are some scenarios to better explain this Rule 404.3

OneKey® MLS Compliance Regarding Showings

Feb 17, 2023

Participants are obligated to assist other Participants with respect to the showing of a listed property

What is a Coming Soon Listing?

Feb 10, 2023

What is a Coming Soon listing, and can the property be shown while it is in the Coming Soon status

Helpful Listing Tips - 307 Accurate Images and Attachments

Feb 3, 2023

All images, documents and Other Information that are attached to a Listing, including by link or reference

Compliance Refresher - Public Remarks

Jan 13, 2023

Public Remarks are for description purposes only, similar to what would be in an ad.

Reminder - Rule 306.1

Dec 16, 2022

All Residential, Condo, Land and Commercial sale listings are required to be linked to the public record in Stratus

OneKey® MLS Rule #712 Regarding Photos on IDX and Deletion of Photos

Dec 2, 2022

To safeguard the privacy of our home buyers and in response to a significant increase of complaints from them requesting we remove interior photos from online displays for their new home.

Photos May Not be Deleted on Unavailable Listings

Oct 28, 2022

Listing photos may not be deleted once the listing is unavailable

Helpful Listing Tips – Office Exclusives

Oct 21, 2022

Office Exclusive* Listings shall be submitted to the MLS before midnight of the day after their Listing Date

Photos and Virtual Tours May Not Be Branded

Sep 23, 2022

All images, documents, and other information that are attached to a Listing (including by link or reference)

Rule Reminder - 310.6 Original Listing Date Retained

Sep 9, 2022

Reminder - An agent may not enter a new listing with a new listing date unless the previous listing has exceeded its expiration date or has been Withdrawn or Canceled for at least sixty (60) days

MLS Request for Paperwork

Sep 2, 2022

When the MLS contacts offices to request paperwork, such requested documents must be received by the MLS within twenty-four (24) hours of such request.

Rule 309.1 Photograph Required

Aug 26, 2022

All listings, except for businesses for sale or rent, must include at least one front

Rules for Listing Input

Aug 12, 2022

Enter a listing before midnight of the day after their Listing Date

Compliance Refresh - 307 Accurate Images and Attachments

Aug 5, 2022

All images, documents, and Other Information that are attached to a Listing

Clear Cooperation Policy – All OEs Publicly Marketed MUST be Published to the MLS

Jul 29, 2022

NAR Clear Cooperation Policy, Effective May 1, 2020

Helpful Listing Tips Continued

Jul 15, 2022

All listings must be entered before midnight of the day after their Listing Date.

Reminder - Rule 306.1 Substantially Complete and Accurate Information

Jun 3, 2022

Listings not linked to public records will be subject to a fine

Listing Maintenance Reminders

May 27, 2022

All price changes, extensions, compensation changes, withdrawals, or cancellations of any listing contract must be in writing signed by the person(s) authorized to sell