Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

Access OneKey® MLS and Support Information

Dec 13, 2024

After completing multi-factor authentication, visit Corporate.OneKeyMLS.com.

Matrix and Tools Support Available Call AnswerLink

Dec 4, 2024

For Matrix, Realist Tax, Instanet Transaction Desk direct Phone Support

Prepare for your next phase of Stratus to Matrix™ Onboarding

Nov 20, 2024

Prepare for your next phase of Stratus to Matrix™ Onboarding: Read-only Access to Matrix!

OneKey® MLS Set to Transition to CoreLogic®'s Matrix Platform Soon

Oct 23, 2024

OneKey® multi-factor authentication is coming soon, and all OneKey® MLS Participants and Subscribers will be transitioning to CoreLogic®'s MLS Platform, Matrix

OneKey® MLS Updates Policies: Compensation Mentions Prohibited Starting August 8

Aug 7, 2024

As you know, OneKey® MLS is updating our policies and practices in alignment with the NAR Settlement.

Two New Concession Fields Now Available

Jul 31, 2024

In alignment with the National Association of REALTORS® (NAR) settlement two new optional pre-sale concession fields have been added to OneKey® MLS.

Helpful Listing Tips - Accurate Images and Attachments

Jul 24, 2024

307.1 All images, documents and Other Information that are attached to a Listing must accurately reflect only information or descriptions of the listed Property

Annual SentriLock Renewal Campaign Now Underway

Jun 5, 2024

Your SentriLock subscription unlocks secure access and accountability for your showing needs.

Adhering to the Code of Ethics, Article 3

May 14, 2024

Please be reminded that if you schedule a showing, you are only permitted to show the property during that scheduled date and time. 

Reminder: One-Day Codes are NOT Permitted

May 8, 2024

Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued

OneKey® MLS Transitioning to CoreLogic®'s MLS Platform, Matrix

May 6, 2024

OneKey® MLS Board of Managers is excited to announce that in the fourth quarter of 2024, all OneKey® MLS Participants and Subscribers will be transitioning to CoreLogic®'s MLS Platform, Matrix.

Did you know? CubiCasa Generates Listing Floor Plans

Apr 3, 2024

Scan a home's interior in five minutes or less to create a floor plan with room measurements included.

Property Condition Disclosure Act

Mar 20, 2024

The recent amendment to the Property Condition Disclosure Act took effect Wednesday, March 20, 2024.  

Did You Know?

Mar 6, 2024

OneKey® MLS recently announced the launch of MLS-Touch, your MLS on the Go for Stratus users. 

Helpful Listing Maintenance (Changes) Tips

Feb 27, 2024

All price changes, extensions, compensation changes, withdrawals, or cancellations of any listing contract must be in writing signed by the person(s) authorized to sell

Helpful Listing Tips

Feb 21, 2024

• All listings must be entered before midnight of the day after their Listing Date. (302)

MLS-Touch is Now Available for Stratus Users

Jan 30, 2024

OneKey® MLS recently announced the launch of MLS-Touch, your MLS on the Go for Stratus users.  

Compliance Reminder: You Must Link Your Listings to Public Records to Avoid a Fine

Jan 24, 2024

Rule 306.1 Substantially Complete and Accurate Information

FastStats - Now Available for All Stratus Users

Jan 3, 2024

Easily access Local Market Updates, Monthly Indicators, the ShowingTime Showing Index, and an Annual Report for regional and local geographic areas with an interactive map.

Are your Listings Compliant?

Dec 6, 2023

MLS Stratus has recently rolled out a new feature that provides a WARNING MESSAGE if a potential violation that could result in a fine is found in the Public Remarks on a listing.