Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

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Compliance Refresh

Mar 4, 2025, 11:50 AM
Title : Compliance Refresh

Submit listings being publicly marketed with one (1) business day to the MLS. Common violations include a delay in submitting when yard signs, social media posts, and other public marketing of properties have commenced. (NAR Clear Cooperation Policy 302.2)

306.1 - Substantially Complete and Accurate Information

All Listings shall be substantially complete and accurate at the time the Listing is submitted to the person authorized to list the Property for signature, and at the time it is entered and submitted to the MLS. It must include the full gross listing price, a definite expiration date, Parcel ID (by linking the listing to the public record  and filling the listing from the public record in Matrix), approximate interior square footage where publicly available, and all information required by the MLS.

For your information: This should not include a finished basement square footage. It should only be included if it's legal space as per certificate of occupancy.   

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