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Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

MLS Customer Service FAQ

Sep 6, 2023, 14:19 PM

Title : MLS Customer Service FAQ

Q. What is a Coming Soon listing, and can the property be shown while it is in the Coming Soon status?

A. Coming Soon status indicates there is a signed Listing Agreement and the owners have requested, in writing, that the property not yet be shown until the “On Market Date”. The property may not be shown by anyone, including agents within the listing office until that date. Appointments may be made and open houses scheduled for AFTER the “On Market Date”.

Q: If I have made an error when entering the listing price, what can I do so it does not appear as a price change on Stratus?

A: You should email DataEntry@lirealtor.com so they can do a special edit for you; this way the Last Status Change will still appear as New.

Note: Please use care when entering all price fields to make sure that you are not adding or omitting any numbers.

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