Customer Service Tips

• Participants are obligated to assist other Participants with respect to the showing of a listed property, give accurate availability status and to allow for constant and timely access. (401 & 402)

• The MLS Board of Manager state that the Listing Broker, or whomever responds to a showing request pursuant to the Showing Instructions set forth in the Listing, whether licensed or unlicensed, must be capable of immediately attempting to schedule a showing. Unless verifiable circumstances beyond the control of the Listing Broker are presented, “immediately” in this context shall mean within three (3) hours of receiving said request.

• Any instructions by a seller regarding the limiting of the showing, must be authorized in writing by the seller and a copy must be made available immediately upon request by the cooperating broker. These instructions should be on file in your office. (404.5)