Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

Reminder - Lockbox One Day Codes Not Available to OneKey MLS Subscribers

Jul 26, 2023, 10:34 AM

Title : Reminder - Lockbox One Day Codes Not Available to OneKey MLS Subscribers

410.8 Maintaining Security

Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued to such persons to prevent their unauthorized use by any unauthorized person. Participants and Subscribers shall be prohibited from providing access codes to other Participants and Subscribers who have neglected to purchase access to the lockbox system, however, access to listed properties secured by an MLS lockbox device must still be granted either by the listing agent accompanying the showing agent, client, or customer, or by making a physical key available, or by some other means.

You can now sign up for your annual SentriLock lockbox service subscription, which covers service from July 1, 2023, through June 30, 2024, by visiting https://www.onekeymlsny.com/lockbox-shop/.

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