What is Cultural Competency? "Cultural competency means being aware of your own cultural beliefs and values and how these may be different from other cultures—including being able to learn about and honor the different cultures of those you live and work with." The three elements of cultural competence are: • attitudes. • skills. • knowledge. 4 Steps to Becoming Culturally Competent • Learn About Your Culture and Biases. Many of the biases we hold are unconscious, meaning we're not aware we have them. • Actively Listen. Active listening is a useful tool for practicing cultural competency. • Show Interest Through Participation. • Seek Out Cultural Knowledge. APPROVED FOR 2 HOURS CE CREDIT --------------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

Do you think that in a multiple offer situation, a listing agent might favor an offer from agents they know over agents they don’t know? Do agents treat each other the same? Do you think it factors into which offer is accepted? In this class, we will dissect how our natural bias shows up at work and could ultimately affect the consumer. APPROVED FOR 2 HOURS CE (includes DOS Mandated 2 Hours Implicit Bias requirement) ----------------------------------------------------- INFO FOR ZOOM COURSES ONLY - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

Establishing relationships with real estate consumers involves explanations, conversations, and limitations. </P> This course covers expectations, situations, and complications by addressing areas of concern regarding actions and transactions in agency relationships.</P> APPROVED FOR 2 HOURS CE (includes DOS Mandated Topic: 2 Hours Agency)</P> ----------------------------------------------------</P> <B>INFO FOR ZOOM COURSES ONLY</B> - CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have BOTH a microphone and a camera in order to earn CE Credit </P> Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.</P>